Shipping & Returns

Since every store on Shopbay is independently operated, shipping and delivery methods vary by seller:

• Fulfillment: The seller is solely responsible for preparing and sending your order.
• Timeline: Estimated delivery times are set by the individual store and may vary based on your location.
• Local Options: Many of our vendors offer local pickup or their own local delivery services. These options will be visible during the checkout process.
• Tracking: Once your order is processed by the seller, you will receive any applicable tracking information via email.

Shopbay does not process returns or issue refunds directly. All return requests must be handled through the specific store where the purchase was made.

• Seller Policies: Each store has its own return policy. We encourage you to review the store's profile or contact them directly before purchasing.
• Communication: If you need to return an item or request a refund, please contact the seller using the information provided in your order confirmation email.
• Disputes: While we provide the payment infrastructure via Stripe, Shopbay cannot intervene in disputes regarding product quality or return eligibility.